CITIZEN’S CHARTER


TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE


PURPOSE OF CITIZEN’S CHARTER


To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.


DENR MANDATE


The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.


VISION


A nation enjoying and sustaining its natural resources and a clean and healthy environment. 


MISSION


The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.


In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:


PROCESS FLOWS


01. Issuance of Survey Authority


02. Application for Free Patent (Agricultural)


03. Application for Free Patent (Residential)


04. Issuance of Certificate of Tree Plantation Ownership (CTPO) for nit more than 1,000 Hectares


05. Issuance of Certificate of Verification (Cutting/Transport Non-Wood Forest Products Within Private Land e.g. Bamboo, Vines, Nipa, etc.)


06. Issuance of Certificate of Verification (Cutting and Transporting of Planted and Non Premium Trees Within Private Land)


07. Application for Chainsaw Registration


08. Processing of Application for Issuance of Tree Cutting Permits/Special Tree Cutting Permits


09. Issuance of Local Transport Permit for Wildlife (Self-Propagated), Wildlife Permit and Wildlife Collector's Permit


10. Processing of Obligation Request and Status (ORS)


11. Processing of Disbursement Voucher (DV) and Other Transactions


12. Preparation, Processing and Issuance of Checks/ADA


13. Issuance of Certification of No Records/Appeal/Motion for Reconsideration


14. Application for Water Permit


15. Application for Leave


16. Application for Travel


17. Issuance of Self-Monitoring Form (Transport Permit for CTPO Outside the Province)


18. Resolution of Land Claims and Conflicts